Data Protection Policy



Privacy Policy
Who are we?
How do we collect information from you?
What type of information is collected from you?
How is your information used?
Who has access to your information?
Third Party Service Providers working on our behalf.
Your choices
How you can access and update your information
Security precautions in place to protect the loss, misuse or alteration of your information.
Profiling
Use of 'cookies'
Links to other websites
16 or Under
Transferring your information outside of Europe
Review of this Policy



Privacy Policy

At Altec Extrusions Ltd, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to sales@altecweb.com or by writing to Altec Extrusions Ltd, Station Approach, Victoria, St Austell, PL26 8LG. Alternatively, you can telephone 01288 357800.

Back to top


Who are we?

Altec Extrusions Ltd is a registered company (no. 03609913). The registered address is Bampfylde House, Black Torrington, Beaworthy, Devon, EX21 5PU.

Back to top


How do we collect information from you?

We obtain information about you when you use our website, telephone or post to contact us about products and services.

Back to top


What type of information is collected from you?

The personal information we collect might include your name, address, email address, and contact number.

If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

Back to top


How is your information used?

We may use your information to:

  • process orders that you have submitted;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you;
  • process a job application.

    We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

    Back to top


    Who has access to your information?

    We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

    Back to top


    Third Party Service Providers working on our behalf.

    We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service.

    Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

    When you are using our secure online payment page, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

    We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

    Back to top


    Your choices

    You have a choice about whether you wish to receive information from us. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email sales@altecweb.com or telephone on 01288 357800.

    Back to top


    How you can access and update your information

    The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at sales@altecweb.com, or write to us at Altec Extrusions Ltd, Station Approach, Victoria, St Austell, PL26 8LG. Alternatively, you can telephone 01288 357800.

    You have the right to ask for a copy of the information Altec Extrusions Ltd hold about you (we may charge £10 for information requests to cover our costs in providing you with details of the information we hold about you).

    Back to top


    Security precautions in place to protect the loss, misuse or alteration of your information.

    When you enter sensitive personal information, we take steps to ensure that it’s treated securely. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

    Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

    Back to top


    Profiling

    We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

    Back to top


    Use of 'cookies'

    Like many other websites, the Altec Extrusions Ltd website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

    It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

    Back to top


    Links to other websites

    Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

    In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

    Back to top


    16 or Under

    We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

    Back to top


    Transferring your information outside of Europe

    As part of the services offered to you, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

    If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

    Back to top


    Review of this Policy

    We keep this Policy under regular review. This Policy was last updated in March 2018.

    Back to top